Web Hosting Frequently Asked Questions

No, a single IP address can be used to host various websites.

In circumstances like server hardware failure, we offer free of cost repair or replacement of the hardware and back up the customer’s data with minimum downtime. To save yourself from such chaos, you can opt for our backup and data recovery services with guaranteed zero downtime.

We provide you with the industry leading control panel CPanel & Plesk that helps you to manage your websites and databases.

Type of hosting required by the website is decided by the development language or the database related to the website. You can choose Linux hosting if you are using PHP, Perl, Python, or CGI scripting. Whereas in the case of ASP or ASP.NET, Windows hosting can be used.

With a dedicated team of certified professionals, available round the clock, we cater for the client's server and data center monitoring requirements.

Yes, we work on a number of operating systems, and Linux Server Management is one of them.

Yes, you can avail our dedicated technical support for server management 24x7x365.

Yes, we provide a comprehensive security to your servers through Firewalls and other adequate backup measures.

You will be provided with the username and password details to access your server.

Yes, you can upgrade your managed server as per your business requirements.

Yes, our business email services are well protected against spams and virus with the help of effective anti-virus and anti-spam tools.

POP3 stands for Post Office Protocol 3. POP3 is the most widely used email protocol. It is the most systematic process to download email messages onto your computer.

IMAP stands for Internet Message Access Protocol and is an alternative to POP3 protocol used to access email messages. IMAP helps to store user's mail folders, such as inbox, sent messages on the server. The users can view their emails through the stored mail server from anywhere across the globe.

Yes, you can change your anti-spam filter options in Webmail. You can add spam bypass and block lists.

Mailbox storage refers to the amount of email sent to you that Email Hosting providers stores in its mail system. Internet sent the messages to its respective user and our mails systems help the messages to get delivered to the user's allocated mailbox.

An enterprise cloud is another term for cloud computing environment that offers enhanced performance and better security with reduced cost. Enterprise clouds are highly scalable and agile and support the organization's platform, infrastructure and application to deliver enhanced web services. They have replaced the traditional approach of on-premise servers and other relevant storage systems with their fast computational speed, and reduced latency to prevent data loss.

A Public cloud is defined as an open computing environment that connects people anywhere in the world to lease out a small portion of storage space over the cloud. Third-parties are responsible to manage and host Public clouds and allow users to save their personal or business-critical data. Public clouds often include service-oriented cloud computing such as SaaS, IaaS, and PaaS.

The functionality of the public cloud is based on the fundamentals of cloud computing where the host offers the services via the Internet rather than following the legacy systems. One of the basic examples is when a user wants to upload his vacation photos on the public cloud using the Internet, he is likely to use an open cloud platform such as Dropbox, iCloud or Google Drive. This is the reason why the Public cloud is often known as a consumer cloud.

A Private cloud can be defined as a computing environment that is restricted to be used within a particular enterprise. It usually offered as an infrastructure-as-a-service (IaaS) or platform-as-a-service (PaaS) that include advantages such as self-service, scalability, and customization. A private cloud works via an internal network or through an Internet. Private cloud hosts are responsible for financing and maintaining the entire cloud infrastructure along with internal IT staff. Public cloud is often known as "corporate" or "internal" cloud computing environment as it is open only to those with an authorized access.

A hybrid cloud computing environment is a combination of both the public and private clouds that are joined virtually to avail the services and features of both the computing environments. The effective utilization of the combined features supports huge workloads with very less cost and enhanced security which makes Hybrid cloud one of a kind. It seamlessly distributes the workloads between the private, proprietary cloud and third-party cloud. Hybrid cloud computing is a popular choice when working on a highly-transactional or dynamic data or on entities having high volumes of archived data.

Cloud computing services are basically classified into two forms- Public Cloud and Private Cloud. A Cloud hosting environment that offers services over the Internet and accessible by everyone is called Public Cloud Hosting. Whereas the one with network deployed within a Firewall including a restrictive management and accessibility is known as a Private Cloud environment. The major difference between them is the location of their deployment.

Net Point Technologies offers a wide range of choices between Public, Private and Hybrid cloud plans depending upon the requirement and budget of the customers. We help to customize the service with maximum benefits. For the best cloud hosting solution for your enterprise, kindly share your queries with our sales executive.

Cloud is a pool of server that combines all the data and resources together. These resources include storage, bandwidth, memory, and processing units. If any individual resource fails, say for hard drive, your virtual machine automatically gets transferred to a fully functional server within the cloud to recover the data lost.

Some of the major cloud computing benefits are:

• Reduced IT Costs
• Scalability
• Business Continuity
• Flexible Work Practices
• Access to Automatic Updates
• Efficient Collaboration Approaches

Yes, our cloud server functions behind highly secured environments, among which Firewall is just a component of the many security features that our cloud include.

Depending upon the customer's requirement such as choice of operating system, add-on features, server requirements, Net Point Technologies manages to deploy the enterprise cloud as soon as possible, within 20 to 60 minutes.

Cloud computing offers scalability- both upgrade and downgrade -on the fly to a great extent unlike VPS or dedicated servers. Net Point Technologies offers dedicated servers easy to access, manage and control both on-premise or remotely. However, cloud servers are more scalable and deployed more quickly which makes it ideal for organizations or individuals looking for regular computing needs and they can use the resources as purchased. Cloud-computing is a more feasible option when considered for both the cost and performance factors, unlike the other choices.

You can always switch from Linux Server to Windows Server or vice-versa as per your enterprise requirement. All you need to do is take a full backup of your existing data over virtual machines and restore. You may experience a small change in the mail server and mail transfer agent due to which your emails cannot be moved exactly as they are, so you need to download the copy of all your existing emails onto your local system through Outlook Express or whatever be your current mail client. Later, recreate the email addresses on the new virtual machine and then start using it afresh.

You may contact our account manager for the Cloud VPS assistance, anytime. You can scale the real cloud plan by yourself from the control panel itself. Just pay the invoice, and get started with the scaled resources immediately. You are always welcome to reach our expert account managers anytime you wish to.

You would first be required to sign up for our services and then pay the invoice. Once the payment is successful, we will provide your virtual machine. You can then log in to your VM and restore the backup from your previous server and continue enjoying our cloud services.

We accept the following types of payment:

• Debit/Credit Card (VISA, MasterCard, American Express)
• NEFT / RTGS / Wire Transfer
• Cheque / Demand Draft / Pay Order
• Direct Cash Deposit
• PayPal

MySQL database supports both the Linux and Windows Operating System. However, MS-SQL works only on Windows OS. We offer VMs with Apache, MySQL, and PHP by default, whereas the Windows VM MS-SQL can be requested if there is a need.

PHPMyAdmin can be used for MySQL databases, MSSQL can be used with a desktop tool.

Yes, as per norms we do support streaming video on the cloud platform depending upon the size of the video/ multimedia file which is going to be streamed, the number of concurrent visitors and the available resources on the virtual machine.

We accept the following types of payment:

• Debit/Credit Card (VISA, MasterCard, American Express)
• NEFT / RTGS / Wire Transfer
• Cheque / Demand Draft / Pay Order
• Direct Cash Deposit
• PayPal

You can raise the submission request email at support@neptechs.com from your email address. You will get an auto-response back with the service request (SR) number.

Net Point Technologies Cloud operates from a Tier III data center with a choice of 140 OS images, three different and distinct technologies which no other competition gives currently in India.

To give the most accurate solution, we would like to know more about your current solution and requirements. Kindly call us at +211-924-561-500 / +211-911-561-500 or drop a mail at sales@neptechs.com for the same.

Yes, we have a comprehensive technical support department available 24 hours a day, 7 days a week and 365 days a year. You can call +211-911-561-500 for support and talk directly without any IVR.

You may contact our support team and request for a test download file through email at support@neptechs.com.

Cloud computing is defined as the delivery of computing services such as servers, storage, databases, networking, software, analytics, intelligence and more, over the Internet. These services aim to offer faster innovations, flexible resources, and economies of scale. Cloud computing services help the enterprise lower TCO, run infrastructure and scale business models.

Cloud servers and dedicated servers are two different aspects of cloud computing models with different capabilities and their own set of advantages. Being two distinct solutions, their requirement varies from one enterprise to other. You can contact our sales team at +211-924-561-500 / +211-911-561-500 and share your queries. We welcome your emails at sales@neptechs.com

We set up a cron job on Linux virtual machines and a scheduled task on the Windows virtual machine for backups that need to be taken. These backup files are then stored within the VMs. Net Point Technologies has another product offering called Online Data Assurance that gives our customers an agent-based backup facility. For more details, visit our website or can drop a mail at sales@neptechs.com.

Our data center offers N+N Redundant Specs

We offer a 99.95% uptime guarantee.

Yes, we help with moving an application from one cloud to another. You may get in touch with our technical support team at +211-924-561-500 / +211-911-561-500 or can reach them through emails at support@neptechs.com.

AWS Support imparts help to customers on technical issues and additional guidance to operate their infrastructures in the cloud. Customers can choose a tier that meets their specific requirement, continuing the AWS tradition of providing the building blocks of success without bundling or long-term commitments.

AWS Basic Support offers all AWS customers' access to our Resource Center, Service Health Dashboard, Product FAQs, Discussion Forums, and Support for Health Checks - at no additional charges. Customers looking for a deeper level of support can subscribe to the AWS Support at the Enterprise, Business, or Developer level.

Customers who choose AWS Support gain one-on-one, fast-response support from our AWS certified engineers. The service helps customers to use AWS products and features. With unlimited supports and pay-by-month pricing module, customers can easily get away with long-term commitments. Customers with operational issues or technical questions can contact a team of support engineers and receive a predictable response time and personalized support.

The support level of the organization decides the level of the architecture support it can get via the vendor. Higher service levels provide progressively more support for the customer use case and application specifics.

As many as you want. The basic support plans are restricted to customer support and service limits.

You can add AWS Support during the sign-up process for any AWS product or services.

AWS Support offers different levels of service used to align the needs and budget of the organization along with the cost of our Developer, Business, and Enterprise Support plans.

AWS Trusted Advisor is an application that draws upon best practices learned from the aggregated operational history of AWS, serving hundreds and thousands of AWS customers. With the help of a Trusted Advisor, AWS environment can be inspected and then it recommends about saving money, improving the system performance, or closing the security gaps.

The disaster recovery measures help you to ascertain the steps that need to be followed in case of any contingency in the future.

The disaster recovery test is of great importance for the organization, as it enables you to assess the disaster recovery measures that are available and can be utilized during an emergency.

As a part of the disaster recovery process, we take regular backups of all the business-critical data.

Data backups facilitate uninterrupted business, as it enables the recovery of business-critical data within the IT infrastructure.

Secure Sockets Layer (SSL) is a standard security technology used to establish an encrypted link between the server and the client- usually a web server (website) and a browser, or a mail server and a mail client. The SSL technology allows the sensitive information to be transmitted securely over the internet as the data is protected by encryption methodology which prevents eavesdropping and data tampering. SSL assures the vendors and customers about their data transit where they are required to initiate an SSL session. The SSL session is often displayed by the little gold padlock, with the address bar starting with https tag instead of HTTP.

SSL secures millions of data on the Internet every day, especially while an online transaction or when transmitting sensitive information. Businesses these days are bind to deal as an e-commerce module in one way or another. Internet users now can easily secure themselves while giving or collecting information through SSL encryption.

In case of expiry of the SSL certificate, it needs to be renewed, as you will not be able to run secure website transactions.

If you find any problem with the security of your SSL certificate, immediately contact our technical experts who will fix the problem.

The SSL certificates are well supported by almost all the current browsers and devices.

These certificates help to establish a secure communication channel between the server and the browser by data encryption, thus providing safe Internet transactions.

These certificates secure the website URLs along with numerous subdomains at the same time.